Finsbury Park Removals Terms and Conditions
These Terms and Conditions set out the basis on which Finsbury Park Removals provides removal, packing, storage, and related services within its service areas. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions. These Terms and Conditions form a legally binding agreement between you and Finsbury Park Removals.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below:
1.1 "Company" means Finsbury Park Removals.
1.2 "Customer" or "you" means the person, firm, or organisation requesting the services of the Company.
1.3 "Services" means any removal, packing, unpacking, loading, unloading, transport, storage, waste removal, or associated services provided by the Company.
1.4 "Goods" means all items of property in respect of which the Services are to be provided.
1.5 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or booking confirmation supplied by the Company.
2. Quotations
2.1 All quotations are provided based on the information supplied by the Customer, including but not limited to property access, parking availability, volume of Goods, and service area locations.
2.2 Quotations are normally provided free of charge and are valid for 30 days from the date of issue unless stated otherwise.
2.3 Quotations may be revised by the Company if:
a. The Customer requests additional services or changes to the original specification.
b. Access at either property differs from what was described or assessed.
c. Parking arrangements are not as advised or incur additional costs.
d. The volume or weight of Goods exceeds that stated at the time of quotation.
e. Any other circumstances arise that were not reasonably foreseeable when the quotation was provided.
2.4 Unless stated otherwise, quotations do not include customs duties, parking fines or fees, tolls, congestion charges, dismantling or reassembling of furniture, or disconnection and reconnection of appliances.
3. Booking Process
3.1 A booking is made when the Customer accepts the quotation and the Company confirms availability of the requested date and time.
3.2 The Company may require written acceptance of the quotation and these Terms and Conditions before confirming the booking.
3.3 The Company reserves the right to request a deposit or full prepayment as a condition of confirming the booking.
3.4 It is the Customer's responsibility to ensure that all details of the booking are accurate, including addresses, contact details, dates, times, and any special requirements.
3.5 The Company will make reasonable efforts to carry out the Services on the agreed date and time, but timings are estimates only and may be subject to change due to traffic, access issues, or other factors beyond the Company's control.
4. Customer Obligations
4.1 The Customer must ensure that:
a. All Goods to be moved are properly packed and prepared, unless packing services are included in the Contract.
b. All fragile or valuable items are clearly identified to the Company before loading.
c. Adequate parking is arranged at both collection and delivery addresses, including any required permits or permissions.
d. Access to the property is safe, clear, and suitable for the Services to be performed.
e. All Goods are ready to be moved at the agreed start time.
4.2 The Customer must not ask the Company to transport any Goods that are illegal, hazardous, perishable (unless agreed in advance), or otherwise unsuitable for normal removal services.
4.3 The Customer is responsible for obtaining and paying for any parking permits, suspensions, or access permissions required for the Services.
5. Payments
5.1 The price for the Services is as specified in the quotation or as otherwise agreed in writing.
5.2 The Company may require a deposit at the time of booking, with the balance payable before or on the day of the move as notified to the Customer.
5.3 Payment methods and deadlines will be explained to the Customer at the time of booking or in the booking confirmation.
5.4 All charges are payable in pounds sterling unless agreed otherwise in writing.
5.5 If payment is not made when due, the Company reserves the right to:
a. Suspend or cancel the Services.
b. Charge interest on overdue amounts in accordance with applicable UK legislation.
c. Retain Goods until full payment has been received, where legally permitted.
5.6 Any additional charges incurred due to waiting time, extended hours, additional Goods, or extra services requested on the day will be added to the final invoice and are payable by the Customer.
6. Cancellations and Postponements
6.1 If the Customer wishes to cancel or postpone the Services, they must notify the Company as soon as possible.
6.2 The following cancellation charges may apply:
a. More than 7 days before the scheduled service date: no cancellation fee, although any non-refundable third-party costs may still be payable.
b. Between 3 and 7 days before the scheduled service date: up to 50 percent of the agreed price.
c. Less than 3 days before the scheduled service date or on the day of the move: up to 100 percent of the agreed price.
6.3 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, accidents, illness, transport failures, or safety concerns. In such cases, the Company's liability will be limited to rescheduling the Services or refunding any amounts already paid for Services not yet performed.
7. Access, Parking, and Service Area Constraints
7.1 The Customer must ensure that the Company has suitable access to both collection and delivery addresses throughout the duration of the Services.
7.2 If the removal vehicle cannot park within a reasonable distance of the property due to parking restrictions, lack of permits, or access issues, additional charges may apply for extended carrying distances, use of smaller vehicles, or extra labour.
7.3 Service availability may vary between different parts of the Company's normal operating area. Any limitations or surcharges for particular locations will be explained at the quotation or booking stage.
8. Excluded Items
8.1 Unless expressly agreed in writing, the Company will not carry:
a. Explosive, dangerous, or hazardous materials.
b. Goods likely to encourage vermin or pests.
c. Live animals, plants that may be restricted, or other perishable items.
d. Cash, securities, jewellery, watches, precious metals, or similar high-value personal items.
e. Items prohibited by law from being transported.
8.2 If such items are transported without the Company's knowledge, the Company will have no liability for loss, damage, or delay related to those items.
9. Liability for Loss or Damage
9.1 The Company will take reasonable care of the Customer's Goods while they are in its custody and control.
9.2 The Company's liability for loss of or damage to Goods arising from its negligence or breach of Contract is limited as follows, unless agreed otherwise in writing:
a. A maximum amount per item and per job, as specified in the quotation or booking confirmation, or
b. Where no specific amount is stated, a reasonable limit in line with standard UK removal industry practice.
9.3 The Company shall not be liable for:
a. Loss or damage arising from the Customer's failure to protect, pack, or prepare Goods adequately when packing is carried out by the Customer.
b. Damage to the contents of boxes, bags, or containers that were not packed by or on behalf of the Company.
c. Normal wear and tear, scratching, scuffing, or deterioration that occurs as a result of handling and transport.
d. Loss or damage to items of particularly fragile or delicate nature, including but not limited to glass, porcelain, artwork, or electronics, unless the Company has specifically packed and handled them and the Customer has drawn attention to their value and fragility in advance.
e. Any loss or damage arising from war, terrorism, natural disaster, or other events beyond the reasonable control of the Company.
9.4 The Company will not be liable for indirect or consequential loss, including loss of profits, loss of income, or loss of opportunity.
9.5 The Customer must inspect Goods as soon as reasonably practicable after delivery and notify the Company in writing of any loss or damage within a reasonable period. Failure to do so may affect the Company's ability to investigate and may limit or extinguish liability.
10. Insurance
10.1 The Company maintains insurance cover appropriate for a professional removal business operating in the United Kingdom.
10.2 The Customer is advised to check that their own home or contents insurance policies provide suitable cover for Goods during removal and transit and to obtain additional cover if required.
11. Delays and Non-Completion
11.1 The Company will use all reasonable efforts to complete the Services within agreed timescales. However, time for performance is not guaranteed.
11.2 The Company is not responsible for delays caused by factors outside its control, including but not limited to traffic conditions, road closures, accidents, weather, industrial action, or delays in gaining access to premises.
11.3 If the Services cannot be completed on the agreed date due to the Customer's failure to provide access, readiness of Goods, or correct information, additional charges may apply for waiting time, storage, or re-delivery.
12. Waste and Disposal Regulations
12.1 The Company operates in accordance with applicable UK waste management and environmental regulations.
12.2 The Company is not a general waste disposal contractor. Any removal and disposal of waste will only be carried out where agreed in advance and may be subject to additional charges.
12.3 The Customer must not request the Company to dispose of hazardous, prohibited, or controlled waste, including but not limited to chemicals, asbestos, medical waste, or flammable materials.
12.4 Where the Company agrees to remove unwanted items, they will be taken to appropriate facilities in line with UK regulations. Any charges for such disposal, including local authority or facility fees, are the responsibility of the Customer.
12.5 The Customer confirms that any items provided for disposal are lawfully in their possession and that they have authority to request their removal.
13. Storage Services
13.1 Where storage services are provided, the terms of storage, including charges, access arrangements, and notice periods, will be agreed with the Customer in writing.
13.2 While Goods are in storage, the Customer remains responsible for any ongoing storage costs and for notifying the Company promptly of any change of contact details.
14. Complaints
14.1 The Company aims to provide a professional service and handle any complaints fairly and promptly.
14.2 If you are dissatisfied with any aspect of the Services, you should notify the Company as soon as reasonably practicable, providing full details of the issue.
14.3 The Company will investigate the complaint and respond within a reasonable timeframe, and may request additional information or evidence where necessary.
15. Data Protection
15.1 The Company will only collect and process personal data to the extent necessary to provide the Services, administer the Contract, and comply with legal obligations.
15.2 Personal data will be handled in accordance with applicable UK data protection laws.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Contract between the Company and the Customer are governed by and interpreted in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or any Contract formed under them.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
17.2 The failure or delay of the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.
17.3 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the parties and supersede any prior discussions or understandings.
17.4 No person other than the Company and the Customer shall have any rights under the Contracts Rights of Third Parties Act 1999 to enforce any term of this Contract.
17.5 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract.
